FAQ

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email our Customer Service.

Our products are print-on-demand so the timing of delivery includes that extra processing time and can vary depending on the product materials.

We encourage you to plan ahead 2-3 weeks if making a purchase that is needed for a specific event, such as a birthday or holiday.

Here are some example delivery times of our common products for deliveries within the USA but note that delivery times are approximate and can vary. Delays are also common around holidays and peak shopping season.

• Hats: 4-7 business days
• Notebooks: 5-9 business days
• Hoodies: 6-9 business days
• Graphic Tees: 5-8 business days

APO/FPO addresses can take up to 21 days for delivery.

If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.

DHL - 1 (800) 225-5345

USPS - 1 (800) 275-8777

FedEx - 1 (800) 463-3339

Lost Tag begins the printing process of orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service.If your order has not yet been processed, we may be able to correct it. However, if the product has already begun processing, we will be unable to change any portion of your order.

Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the defective merchandise without additional charge upon return.

Lost Tag will not accept any defective items for return or exchange after 30 days from receipt.

In order to be eligible for a refund or exchange, include the following in your email to Customer Service:

• Your order confirmation number
• Your first and last name
• Your mailing address
• Your phone number
• Description of the item and the issue
• Photos of the damages or defect will be needed to process the request so have these handy for when we reach out via email.

If approved, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for processing.

Items That Cannot Be Refunded or Exchanged:

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect.

• Underwear or bathing suit
• Any apparel item deemed by Lost Tag to show obvious signs of use
• Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Lost Tag's part. 

Lost Tag will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Lost Tag. Lost Tag will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.